Short Stay Show Podcast – Care. Help. Achieve – Alessandro Pacilio – Booking.com

Alessandro Pacilio joins me from Booking.com, where he leads product marketing for the company’s homes and apartments division focused on professional short-term rental partners. Booking.com is, as many of us know, one of the largest travel platforms on the planet, but lesser known is that it has an entire department of its business dedicated to homes and apartments.

Alessandro Pacillio joins me from Booking.com, where he leads product marketing for the company’s homes and apartments division focused on professional short-term rental partners. Booking.com is, as many of us know, one of the largest travel platforms on the planet, but lesser known is that it has an entire department of its business dedicated to homes and apartments.Founded in 1996 in Amsterdam, Booking.com has grown from a small Dutch startup to one of the world’s leading digital travel companies. With a mission to empower people to experience the world, Booking.com seamlessly connects millions of travelers with memorable experiences, convenient transportation options and a range of incredible places to stay. As one of the world’s largest travel marketplaces for both established brands and entrepreneurs of all sizes, Booking.com enables properties all over the world to reach a global audience and grow their businesses. The site offers over 29 million total reported accommodation listings, including 6.2 million listings alone of homes, apartments and other unique places to stay.

Following on from our 1st Booking.com Podcast, where we delved into the industry at-large, today Ale Pacillio will be answering some of your questions today on what Booking.com is doing to help make life easier for you as a VR owner.

So let’s start by getting some background on Booking.com’s vacation rental business.

We’re only on page one of this story

ALESSANDRO PACILIO – GLOBAL PRODUCT MARKETING MANAGER – BOOKING.COM

Alessandro Pacilio

As global product marketing manager at Booking.com, Alessandro is at the forefront of changes in the Short Stay Show Industry and he and the team at Booking.com are moving and changing with the times. Supporting the wave of apartments and Short Stay non traditional properties as they come to the market and offer what guests want.

Booking.com are moving as fast as the Industry in supporting Short Stay Accommodation providers

ALESSANDRO PACILIO – GLOBAL PRODUCT MARKETING MANAGER – BOOKING.COM

Founded in 1996 in Amsterdam, Booking.com has grown from a small Dutch startup to one of the world’s leading digital travel companies. With a mission to make it easier for everyone to experience the world, Booking.com seamlessly connects millions of travelers with memorable experiences, convenient transportation options and a range of incredible places to stay.

@Booking.com Global. Secrets. Shared – Supporting the #shortstay industry – Hear the full podcast episode www.hlspod.com/bdc1#holidaylet #shortstay @shortstayshow #bookingdotcom #shorttermrental #shorttermrentals Click To Tweet

background Q’s:

We Dive into the background of Booking.com

Ale answers these questions for us:

  • How many vacation rentals are on the platform?
  • How does this fit into the overall business?
  • When did Booking.com get into vacation rentals?
  • What do you think Booking.com is offering its accommodation partners that other platforms are not?
  • What is Booking.com doing to support accommodation owners?

Seamlessly connecting millions of travelers with memorable experiences

As one of the world’s largest travel marketplaces for both established brands and entrepreneurs of all sizes, Booking.com enables properties all over the world to reach a global audience and grow their businesses. The site offers over 29 million total reported accommodation listings, including 6.2 million listings alone of homes, apartments and other unique places to stay.

Is your #ShortStay online with @Bookingdotcom ? Global Product Marketing Manager Alessandro Pacilio joins me on the #podcast to talk about what Booking dot com are doing to support #ShortStay providers & why you should be… Click To Tweet

The Short Stay Show team have been out and about speaking to property owners, managers and investors on how they can help get answers to their burning questions and use the events network of fab supplier to make your business boom. Ale is going to take on these questions, and provide insight as to how Booking.com is taking on the real day-to-day challenges in partnership with their accommodation partners.

  • Guest expectations are so important in this industry. Serviced apartments and accommodation are a very popular new trend, how is Booking.com educating the public that they are not the same as hotels so guest expectations are managed correctly?
  • The day-to-day of managing one property versus a portfolio of properties is quite different. What is Booking.com doing to support both types of vacation rental owners?
  • There has been some concern in the industry about fraudulent payments and stolen credit cards being used on online booking platforms, what is Booking.com doing to prevent this?
  • Fine print is important. What does Booking.com do to ensure guests are reading the fine print and complying with property policies?
  • The new Booking.com review system scores the property individually for cleanliness, facilities, etc (as they did before) but instead of the overall score being an average of those individual figures, a guest can now separately give an overall score. Some properties may have a guest who gave us top marks 10/10 for each category, but the overall is worked out at 8/10. Why does this happen? How can you get an overall mark of 10/10?

You recently attended the Short Stay Show at London Excel – How important is this event to the development of the Short Stay Community and Industry?

ALESSANDRO HIS VIEWS ON THE SHORT STAY SHOW

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